Shipping
We ship worldwide from a single warehouse. Orders leave within two working days.
Cost and speed
Shipping is complimentary on every order, to every destination we serve. There is no minimum and no paid tier at the moment.
- United States and United Kingdom: 3–5 working days after dispatch.
- European Union: 4–7 working days after dispatch.
- Rest of world: 5–10 working days after dispatch.
These are typical transit times, not guarantees. Customs inspection can add several days, and we cannot control it.
Dispatch
Orders placed before 14:00 on a working day are picked the same day where stock allows. You will receive a dispatch email with a tracking link. If tracking has not moved for five working days, write to us and we will chase it.
Duties and taxes
Sales tax and VAT are added at checkout where we are registered to collect them, based on the delivery address. Orders shipped outside those jurisdictions may still attract import duties or handling fees charged by the destination country; those are the recipient's responsibility. Refused parcels are refunded minus the original shipping cost.
Addresses
Please check the address carefully. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery at cost. We cannot redirect a parcel once it has left the warehouse.
Restricted destinations
We cannot ship to destinations where the import of cosmetic products of this kind is prohibited. If an order cannot be fulfilled for that reason, we will cancel and refund it in full.